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Today, marketers are increasingly excited about word-of-mouth (WOM) marketing and its growing role in customer acquisition, customer retention and other key brand initiatives linked to customer-facing strategies. Despite its budding popularity, advertisers who use WOM marketing face serious challenges, due in part to a false sense of simplicity surrounding the practice of WOM.
Even among high-level marketers, WOM has come to be viewed as an oasis of sorts; it is perceived to be cheap, simple and painless to implement. While this impression recognizes the potential effectiveness of WOM strategies, it often leaves organizations hard-pressed to negotiate rapidly changing campaign dynamics, and stymied in their efforts to navigate an increasingly confusing range of vendors and solutions.
The best WOM campaigns are based on a process of communicating advice or other information from one person to another, or from one person to a small group or online community. These efforts are typically supported via web-based publishing and communication tools, as well as verbal exchanges. While WOM is a natural, pre-existing social occurrence, WOM marketing is a transformational strategy intended to stimulate favorable brand, product or service recommendations and referrals from one individual or group to another. Organizations that have established a “relationship vision” or customer engagement strategy for participating individuals in WOM campaigns are also more to connect the best tactics to support amplified consumer referrals for a product or service, and implement the most effective strategies for tracking campaign activity.
In a marketing context, ideas or content sent through these nascent channels are sometimes categorized as “viral marketing,” due to the ease with which data and information can be passed on to private and personal networks.
Audience Machine’s translate the “idea” of word of mouth into cost-effective communication, acquisition and retention initiatives to boost brand equity and ROI. Our services are tailored to our individul client’s needs but often include:
- Monitoring Online Dialogs
- Participation-based Campaigns (video, audio, wireless)
- Identification of Undiscovered Communities
- Branded Content Distribution
- Seeding & Sampling
- Reputation Management & Blogger Outreach



